Creating Crowds (referred to herein as “Creating Crowds”), a video editing agency, creative agency, YouTube agency, and advertising agency reserves the right to change or modify this Agreement and any policy or guideline incorporated by reference at any time at its sole discretion.

You (referred to as “Customer” or “you”) accept our Terms of Service, detailed herein, upon clicking the checkbox in our checkout process (required to complete the form) or when hiring our services under a bespoke arrangement. By using our Services, you agree that you’ve reviewed and understand our scope of services as outlined on [https://creatingcrowds.com/terms-conditions/] and our knowledge base.

Any changes or modifications will be posted by Creating Crowds at https://creatingcrowds.com/terms-conditions/ and will become effective upon posting of the revisions.

It is your responsibility to regularly review the same to stay informed of any changes. Your continued use of the Services following Creating Crowds’ posting of any changes or modifications will constitute your acceptance of such changes. 

Creating Crowds offers video editing of YouTube content, podcast content, social video content and such other video content as may be agreed on a case-by case basis from time-to-time. In addition, where specifically agreed, Creating Crowds offers advertising management services across Meta, Google, TikTok and other third-party platforms and advertising video content creation in connection therewith, all of which is herein referred to as “the Services”.

IF YOU DO NOT AGREE TO THE TERMS OF ANY MODIFICATION, DO NOT CONTINUE TO USE THE SERVICES AND PROVIDE IMMEDIATE NOTICE OF CANCELLATION OF THIS AGREEMENT.

1. Use of Services

Your subscription and any add-ons will automatically renew at the end of the applicable subscription period. In respect of video editing, Creating Crowds works on one project at a time. Turnaround times are not guaranteed, but most customers receive 1-2 final drafts within 48 hours of submission, depending on the project’s complexity and length.

Your subscription gives you access to an editor for the defined hours per business day as specified in your order or bespoke arrangement. Unused time does not accumulate or roll over, as your editor is reserved for the specified hours each day.

2. Cancellation

You may cancel your subscription with Creating Crowds on one month’s written notice at any time. Where your cancellation notice is received during the current active subscription month, then, for the avoidance of doubt, the next full month’s subscription will be payable and the term of the agreement will come to an end at the end of that full month. To cancel your subscription, email: create@creatingcrowds.com.

Upon cancellation, you will continue to have access to the services and your project files until the end of your paid billing term. Access to files and services requires an active subscription. Cancelled accounts will not have access to their files after the billing term has ended.

3. Money-Back Guarantee

First-time customers are entitled to a 14-day risk-free period to evaluate the service. If you cancel within the first 14 days, you may request a refund by emailing create@creatingcrowds.com. Refunds are subject to exchange rate fluctuations between the US Dollar and your currency on the refund day.

4. Payments & Refunds

Payments are non-refundable except as provided in the Money-Back Guarantee. By subscribing, you authorise Creating Crowds to charge your payment method for fees on each renewal date. Your access to services may be suspended in case of non-payment. You are responsible for keeping your payment information up to date.

In the event that we, at our sole discretion, agree to accept payment by rendering an invoice rather than a recurring charge, then such invoices are payable on the date stated in such invoice. Wherever practicable, Creating Crowds will render invoices 14 days prior to the renewal date.

Creating Crowds may change its fees by posting updates on the Site with five days’ notice. You are responsible for using our Services after payment.

5. Limitations on Services

Creating Crowds does not offer:

• Voiceover recordings.
• Full animation services.

6. Output Files & Review

While we strive to minimise errors, mistakes may occur. Upon delivery of a project, you agree to review and proof all files for errors. Notify our team of any changes or corrections, and we will make reasonable efforts to address them promptly. Creating Crowds is not liable for any losses or expenses incurred due to errors or omissions.

7. Ownership of Content

Customers retain ownership of any content submitted to Creating Crowds, including the final products. By submitting tasks, you grant Creating Crowds the rights necessary to complete the project. Creating Crowds may retain archival copies of content for internal use.

By default, you agree to grant Creating Crowds a non-exclusive right to display your completed projects in our portfolio, website, and social media. To revoke this right, email: create@creatingcrowds.com

8. Liability Limitations

Creating Crowds is not liable for any financial or other losses related to the use of our services. Your use of our services is at your own risk. In no event shall Creating Crowds’ total liability exceed your current month’s subscription fee, regardless of the cause of action.

9. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless Creating Crowds and its agents, employees, and partners from any claims arising from your use of our services, including any violations of these Terms or rights of others.

10. Governing Law

This Agreement is governed by the laws of Croatia, without regard to conflict of law principles.